INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is your age limit for online orders?

Our website does not accept orders from customers, medical marijuana patients, or caregivers who are under the age of 19.

What areas do you deliver to?

A1 Terps delivers to the following areas:

  • Vancouver: $50 minimum order, 2-4 hour delivery.
  • South Delta (Ladner & Tsawwassen): $50 minimum order, delivery from 5 PM - 10 PM.
  • North Vancouver: $100 minimum order, 2-6 hour delivery.
  • West Vancouver: $100 minimum order, 2-6 hour delivery.
  • Richmond: $100 minimum order, 2-6 hour delivery.
  • Burnaby: $100 minimum order, 2-6 hour delivery.
  • Surrey / North Delta / Langley / Coquitlam / Port Moody / Maple Ridge / White Rock / Pitt Meadows: $150 minimum order, same-day delivery.
  • Express Canada wide Shipping via Canada Post, Fedex, UPS: $30 postage fee. Free shipping on orders over $150 (same-day shipping before 12 PM PST, after confirmed e-transfer).
What are your delivery hours?
A1 Terps delivers daily from 10 AM to 11 PM.
 
To ensure same-day delivery, please place your order before the cut-off time at 8:30 PM
Do you ship products across Canada?

Yes, A1 Terps offers express Canada wide shipping with Canada Post, Fedex and UPS!

  • Shipping Fee: $30 for orders under $150.
  • Free Shipping: Available for orders over $150.
  • Same-Day Shipping: Orders confirmed with e-transfer by 12 PM PST will be shipped the same day.
What payment methods do you accept?
A1 Terps accepts the following payment methods:
 
  • E-Transfer: Secure and easy for all orders.
  • Cash: Available for local deliveries.
How do I place an order?
Placing an order with A1 Terps is quick and easy:
 
  1. Browse Products: Visit our website and explore our wide selection of cannabis products.
  2. Add to Cart: Select the items you want and add them to your cart.
  3. Checkout: Complete the checkout process by providing your delivery details.
  4. Payment: Choose your payment method (E-Transfer or Cash).
  5. Place your order: After you place your order, you will get a confirmation message. and the order will be processed.
Can I cancel or modify my order after it’s placed?
Yes, you can cancel or modify your order, but it must be done before your order is processed or dispatched.
 
  • To make changes or cancel, contact us immediately
  • Once the order is out for delivery, cancellations or modifications may not be possible.
Is there a fee for delivery or shipping?
  • Local Delivery: There is no additional delivery fee as long as the minimum order requirement for your area is met.
  • Express Canada Wide Shipping:
    1. $30 postage fee for orders under $150.
    2. Free shipping on orders over $150.
Do you offer discounts or promotions?

Absolutely! A1 Terps is committed to providing value to our customers through various discounts and promotions:

  • Refer-a-Friend: Get $25 when your friend makes their first purchase.
  • Loyalty Rewards: Earn 2% cash back on every order.
  • Free Shipping: Enjoy free Canada wide shipping on orders over $150.
  • Exclusive Discounts: Explore our website for a selection of products always available at discounted prices.
  • Free Gifts for new customers
Do you have a refund or return policy?

Yes, A1 Terps has a refund and return policy to ensure customer satisfaction:

  • Refunds: If you receive a defective or incorrect product, contact us within 24 hours of delivery for assistance. Refunds are issued on a case-by-case basis.
  • Returns: Due to the nature of our products, returns are not accepted once the packaging has been opened.
  • How to Request a Refund: Email us at support@a1terps.express or call/text 672-377-9644 with your order details and a description of the issue.

Our goal is to resolve any concerns promptly to ensure you’re happy with your purchase.

Is there anyone that I can talk to about how to treat my specific medical condition?

We cannot give you medical advice, and we do not have any certified medical professionals on staff. It is important to seek professional advice from a physician on how to treat your medical condition, with or without cannabis. None of the information presented by A1 Terps is meant as an alternative or substitute to professional medical advice.

I'm worried about submitting personal information online.

We’ve designed the A1 Terps site from the ground up with security and privacy in mind, and there are numerous security measures to provide additional privacy concerning your personal information or any marijuana deliveries. A1 Terps was founded to serve medical marijuana patients, so we take your privacy very seriously. All information is sent using the same SSL encryption standards most banks use. We do not buy or sell personal information. Please see our privacy policy for more information.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

  • Email: support@a1terps.express
  • Phone: 672-377-9644